/*! tailwindcss v4.2.1 | MIT License | https://tailwindcss.com */
@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before{box-sizing:border-box;border:0 solid;margin:0;padding:0}::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){-webkit-appearance:button;appearance:button}::file-selector-button{-webkit-appearance:button;appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.relative{position:relative}.start{inset-inline-start:var(--spacing)}.end{inset-inline-end:var(--spacing)}.container{width:100%}@media (min-width:40rem){.container{max-width:40rem}}@media (min-width:48rem){.container{max-width:48rem}}@media (min-width:64rem){.container{max-width:64rem}}@media (min-width:80rem){.container{max-width:80rem}}@media (min-width:96rem){.container{max-width:96rem}}.table{display:table}.table-row{display:table-row}}:root{--ink:#102238;--muted:#66778a;--line:#dce4ea;--teal:#0b7d79;--aqua:#dff3ef;--bg:#f3f6f7}*{box-sizing:border-box}body{background:var(--bg);color:var(--ink);margin:0;font-family:Inter,PingFang SC,Microsoft YaHei,system-ui,sans-serif}button,input,select{font:inherit}button{cursor:pointer}.app-shell{min-height:100vh;display:flex}.sidebar{color:#eaf3f7;z-index:20;background:linear-gradient(#102b46 0%,#0b2239 100%);flex-direction:column;width:252px;padding:26px 18px;display:flex;position:fixed;inset:0 auto 0 0}.brand{border-bottom:1px solid #ffffff18;align-items:center;gap:11px;padding:0 8px 26px;display:flex}.brand-mark{color:#062d2f;letter-spacing:-1px;background:#30b9aa;border-radius:11px;place-items:center;width:38px;height:38px;font-weight:900;display:grid}.brand strong,.brand span,.user-card strong,.user-card span{display:block}.brand strong{font-size:15px}.brand span{color:#8fa6b9;letter-spacing:.08em;margin-top:3px;font-size:10px}.main-nav{gap:7px;margin-top:22px;display:grid}.nav-item{color:#a7bac9;text-align:left;background:0 0;border:0;border-radius:10px;align-items:center;gap:12px;padding:12px 14px;font-size:14px;display:flex}.nav-item span{font-size:19px}.nav-item.active{color:#fff;background:#ffffff12;box-shadow:inset 3px 0 #36c1b1}.sidebar-note{color:#9bb0bf;background:#ffffff08;border:1px solid #ffffff12;border-radius:13px;margin-top:auto;padding:14px;font-size:11px}.sidebar-note strong{color:#fff;margin:8px 0;font-size:13px;display:block}.live-dot{background:#42d9b8;border-radius:50%;width:7px;height:7px;margin-right:6px;display:inline-block;box-shadow:0 0 0 4px #42d9b81f}.progress{background:#ffffff14;border-radius:9px;height:4px;margin-bottom:6px;overflow:hidden}.progress i{background:#37c1af;width:67%;height:100%;display:block}.user-card{border-top:1px solid #ffffff16;align-items:center;gap:9px;margin-top:15px;padding:17px 4px 0;display:flex}.user-card b{color:#8ea4b6;letter-spacing:2px;margin-left:auto}.user-card strong{font-size:12px}.user-card span{color:#8299aa;margin-top:3px;font-size:10px}.workspace{flex:1;max-width:1720px;margin-left:252px;padding:32px clamp(24px,4vw,58px) 44px}.topbar,.customer-strip,.panel-heading,.customer-main,.customer-title,.top-actions,.profile-tags{align-items:center;display:flex}.topbar{justify-content:space-between;margin-bottom:26px}.eyebrow{color:var(--teal);letter-spacing:.18em;font-size:9px;font-weight:800}.topbar h1{letter-spacing:-.04em;margin:5px 0 4px;font-size:26px}.topbar p,.customer-main p{color:var(--muted);margin:0;font-size:12px}.top-actions{gap:10px}.icon-button,.admin-button{border:1px solid var(--line);background:#fff;border-radius:10px;height:39px}.icon-button{color:#536679;width:39px;position:relative}.icon-button i{color:#fff;border:2px solid var(--bg);background:#e56f60;border-radius:12px;padding:1px 4px;font-size:8px;font-style:normal;position:absolute;top:-5px;right:-3px}.admin-button{color:var(--ink);padding:0 15px;font-size:11px;font-weight:700}.admin-button span{color:var(--teal);margin-left:8px}.customer-strip{border:1px solid var(--line);background:#fff;border-radius:16px;gap:18px;margin-bottom:17px;padding:16px 18px;box-shadow:0 4px 18px #1d395208}.customer-main{gap:12px;min-width:270px}.avatar{color:#075c5c;background:linear-gradient(135deg,#cff0e9,#8ed4c7);border-radius:13px;place-items:center;width:44px;height:44px;font-weight:900;display:grid}.avatar.small{border-radius:9px;width:32px;height:32px;font-size:12px}.label{color:var(--muted);font-size:9px}.customer-title{gap:8px}.customer-title h2{margin:2px 0;font-size:16px}.customer-title span{color:#6d7e8c;background:#eef3f4;border-radius:9px;padding:3px 7px;font-size:8px}.profile-tags{flex:1;gap:8px}.profile-tags span{border-left:1px solid var(--line);color:#83919e;padding:9px 11px;font-size:9px}.profile-tags b{color:#23384c;white-space:nowrap;margin-top:3px;font-size:11px;display:block}.customer-switch{color:#738293;font-size:9px}.customer-switch select{border:1px solid var(--line);color:#263b4e;background:#fff;border-radius:8px;width:180px;margin-top:4px;padding:8px 28px 8px 9px;font-size:10px;display:block}.search-panel{color:#fff;background:radial-gradient(circle at 80% 0,#1a6e72 0,#0000 38%),linear-gradient(110deg,#102b46,#123d52);border-radius:18px;margin-bottom:17px;padding:27px 30px 20px;box-shadow:0 15px 36px #11334d1a}.eyebrow.light{color:#76d8ce}.search-copy h2{margin:5px 0;font-size:21px}.search-copy p{color:#b8c9d3;margin:0 0 17px;font-size:11px}.search-box{background:#fff;border-radius:11px;align-items:center;gap:10px;max-width:920px;height:49px;padding:5px 5px 5px 15px;display:flex}.search-box>span{color:#8b99a5;font-size:18px}.search-box input{color:#243b4f;border:0;outline:0;flex:1;min-width:80px;font-size:12px}.search-box button{color:#fff;background:#17a698;border:0;border-radius:8px;padding:11px 20px;font-size:11px;font-weight:800}.quick-questions{flex-wrap:wrap;align-items:center;gap:7px;margin-top:12px;display:flex}.quick-questions span{color:#8eaab9;margin-right:3px;font-size:9px}.quick-questions button{color:#d6e2e7;background:#ffffff0d;border:1px solid #ffffff1f;border-radius:20px;padding:5px 10px;font-size:9px}.content-grid{grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr);gap:17px;display:grid}.panel{border:1px solid var(--line);background:#fff;border-radius:16px;padding:21px;box-shadow:0 4px 18px #1d395207}.panel-heading{justify-content:space-between;margin-bottom:19px}.panel-heading h2{margin:4px 0 0;font-size:15px}.status-pill{background:var(--aqua);color:#087069;border-radius:12px;padding:6px 9px;font-size:9px;font-weight:700}.stage-track{grid-template-columns:repeat(5,1fr);margin:5px 0 27px;display:grid;position:relative}.stage-track:before{content:"";background:#e4eaed;height:2px;position:absolute;top:14px;left:10%;right:10%}.stage{text-align:center;z-index:1;color:#9aa7b1;position:relative}.stage span{background:#eef2f3;border:4px solid #fff;border-radius:50%;place-items:center;width:29px;height:29px;margin:auto;font-size:9px;display:grid;box-shadow:0 0 0 1px #e1e7e9}.stage b{margin-top:7px;font-size:9px;font-weight:600;display:block}.stage.done span{color:#fff;background:#47b8a9;box-shadow:0 0 0 1px #47b8a9}.stage.done b{color:#4c716e}.stage.current span{color:#fff;background:#0a7d78;box-shadow:0 0 0 4px #d9f1ed}.stage.current b{color:#086d68;font-weight:900}.next-action{background:#f1f7f6;border:1px solid #dcecea;border-radius:12px;align-items:center;gap:12px;padding:15px;display:flex}.action-icon{width:32px;height:32px;color:var(--teal);background:#fff;border-radius:9px;flex:none;place-items:center;font-weight:900;display:grid;box-shadow:0 3px 8px #174f4910}.next-action div:nth-child(2){flex:1}.next-action span,.next-action strong{display:block}.next-action span{color:#71908e;font-size:8px}.next-action strong{margin:3px 0;font-size:11px}.next-action p{color:#72818e;margin:0;font-size:9px;line-height:1.5}.next-action button{white-space:nowrap;color:#fff;background:#0d7f79;border:0;border-radius:8px;padding:9px 12px;font-size:9px;font-weight:800}.text-button{color:var(--teal);background:0 0;border:0;font-size:9px}.route-list{gap:5px;display:grid}.route-item{border:1px solid #0000;border-radius:9px;align-items:center;gap:10px;min-height:43px;padding:8px 10px;display:flex}.route-item.ready{background:#f5faf9;border-color:#e2efed}.route-no{color:#aab5bd;font-size:9px;font-weight:800}.route-item div{flex:1}.route-item b{font-size:10px;display:block}.route-item p{color:#7a8995;white-space:nowrap;text-overflow:ellipsis;max-width:260px;margin:3px 0 0;font-size:8px;overflow:hidden}.route-item i{color:#0d8178;background:#e0f3ef;border-radius:8px;padding:3px 6px;font-size:7px;font-style:normal}.mobile-nav{display:none}@media (max-width:1100px){.profile-tags span:nth-child(2){display:none}.content-grid{grid-template-columns:1fr}.route-item p{max-width:none}}@media (max-width:760px){.sidebar{display:none}.workspace{margin:0;padding:20px 15px 88px}.topbar{align-items:flex-start}.topbar h1{font-size:22px}.topbar p,.admin-button{display:none}.customer-strip{padding:14px;display:block}.profile-tags{grid-template-columns:1fr 1fr;margin:12px 0;display:grid}.profile-tags span,.profile-tags span:nth-child(2){background:#f5f7f7;border:0;border-radius:8px;padding:8px;display:block}.profile-tags span:last-child{grid-column:1/-1}.customer-switch select{width:100%}.search-panel{padding:21px 16px 16px}.search-copy h2{font-size:19px}.search-box{height:47px;padding-left:11px}.search-box button{padding:10px 12px}.quick-questions{flex-wrap:nowrap;overflow:hidden}.quick-questions button{white-space:nowrap}.content-grid{grid-template-columns:1fr}.panel{padding:17px 14px}.stage b{font-size:8px}.next-action{align-items:flex-start}.next-action button{display:none}.route-item p{max-width:230px}.mobile-nav{z-index:30;border-top:1px solid var(--line);height:66px;padding:7px 5px calc(7px + env(safe-area-inset-bottom));background:#fff;justify-content:space-around;display:flex;position:fixed;bottom:0;left:0;right:0}.mobile-nav button{color:#8b98a3;background:0 0;border:0;place-items:center;gap:1px;font-size:18px;display:grid}.mobile-nav button span{font-size:9px}.mobile-nav button.active{color:var(--teal)}}@media (max-width:400px){.topbar h1{font-size:20px}.customer-main{min-width:0}.customer-title span{display:none}.stage-track{margin-left:-7px;margin-right:-7px}.stage span{width:26px;height:26px}.route-item p{max-width:190px}}.side-admin{color:#b8c8d3;text-align:left;background:#ffffff08;border:1px solid #ffffff18;border-radius:9px;margin:14px 4px 0;padding:10px 12px;font-size:11px}.side-admin span{float:right;color:#4bd2c1}.temporary{justify-content:space-between}.avatar.temp{color:#798894;background:#eef1f2}.tiny-badge{color:#72818e;background:#f0f4f5;border-radius:10px;padding:5px 8px;font-size:8px}.cockpit-bottom{grid-template-columns:1.35fr .65fr;gap:17px;margin-top:17px;display:grid}.today-tasks{padding-bottom:12px}.today-item{border-top:1px solid #edf1f2;grid-template-columns:42px 66px 1fr auto;align-items:center;gap:9px;padding:10px 0;display:grid}.today-item time{font-size:10px;font-weight:800}.today-item>span{color:#087269;text-align:center;background:#e4f2ef;border-radius:8px;padding:4px 6px;font-size:8px}.today-item b{font-size:10px}.today-item p{color:#7a8995;margin:2px 0;font-size:8px}.today-item button,.signal-card button{color:var(--teal);background:0 0;border:0;font-size:8px;font-weight:800}.signal-card{background:linear-gradient(145deg,#edf7f5,#fff)}.signal-card h2{margin:5px 0 9px;font-size:15px}.signal-card p{color:#607784;font-size:10px;line-height:1.7}.signal-card button{padding:0}.search-page{margin-bottom:17px}.empty-state{text-align:center;padding:70px 20px}.empty-state>div{width:48px;height:48px;color:var(--teal);background:#e8f3f1;border-radius:14px;place-items:center;margin:auto;font-size:24px;display:grid}.empty-state h2{font-size:16px}.empty-state p{color:#72818e;font-size:10px}.no-result{gap:18px;padding:28px;display:flex}.no-result-icon{color:#b87517;background:#fff2d9;border-radius:14px;flex:none;place-items:center;width:48px;height:48px;font-size:24px;font-weight:900;display:grid}.no-result h2{margin:5px 0;font-size:17px}.no-result p{color:#66778a;max-width:680px;font-size:11px;line-height:1.7}.inline-actions{gap:8px;margin-top:14px;display:flex}.primary-action,.secondary-action{border-radius:8px;padding:9px 13px;font-size:9px;font-weight:800}.primary-action{color:#fff;background:#0d8179;border:1px solid #0d8179}.secondary-action{border:1px solid var(--line);color:#294156;background:#fff}.result-layout{grid-template-columns:minmax(0,1fr) 248px;gap:17px;display:grid}.result-main,.context-aside{border:1px solid var(--line);background:#fff;border-radius:16px;box-shadow:0 4px 18px #1d395207}.result-main{padding:22px}.result-title{justify-content:space-between;align-items:flex-start;display:flex}.result-title h2{margin:7px 0 4px;font-size:18px}.result-title p{color:#7a8995;margin:0;font-size:9px}.match-score{color:#087b73;background:#def3ee;border-radius:9px;padding:4px 7px;font-size:8px;font-weight:800}.favorite-button,.mini-favorite{border:1px solid var(--line);color:#607282;background:#fff;border-radius:8px;padding:7px 9px;font-size:8px}.version-tabs{grid-template-columns:repeat(3,1fr);gap:8px;margin:20px 0 10px;display:grid}.version-tabs button{border:1px solid var(--line);text-align:left;color:#506273;background:#f8fafb;border-radius:10px;padding:11px}.version-tabs button span,.version-tabs button small{display:block}.version-tabs button span{font-size:10px;font-weight:800}.version-tabs button small{color:#8a98a4;margin-top:4px;font-size:8px}.version-tabs button.active{color:#076e68;background:#eaf7f4;border-color:#2ca99c;box-shadow:0 0 0 2px #30ab9d17}.answer-card{border:1px solid #d7e7e4;border-radius:13px;overflow:hidden}.answer-meta,.answer-footer{justify-content:space-between;align-items:center;display:flex}.answer-meta{background:#f1f8f6;padding:12px 15px}.answer-meta>div{align-items:center;gap:8px;display:flex}.answer-meta b{font-size:10px}.answer-meta small{color:#7d8d98;font-size:8px}.version-tag{color:#08746c;background:#d9f1ec;border-radius:7px;padding:4px 6px;font-size:7px;font-weight:800}.answer-copy{padding:19px 18px}.answer-copy>p{color:#263b4d;margin:0;font-size:13px;line-height:2}.variable-note{color:#778893;background:#f3f6f7;border-radius:7px;align-items:center;gap:8px;margin-top:14px;padding:6px 8px;font-size:8px;display:inline-flex}.variable-note span{color:#0b7f77;font-weight:800}.answer-footer{border-top:1px solid #edf1f2;padding:10px 13px}.answer-footer>span{color:#7d8a94;font-size:8px}.copy-button{color:#fff;background:#0d8179;border:0;border-radius:8px;padding:10px 13px;font-size:9px;font-weight:800}.copy-button b{opacity:.65;margin-left:7px;font-size:7px}.followup-card{background:#fff8e9;border:1px solid #f2dfb9;border-radius:11px;justify-content:space-between;align-items:center;gap:12px;margin-top:11px;padding:14px 15px;display:flex}.followup-card h3{margin:4px 0;font-size:10px}.followup-card p{color:#4d5d69;margin:0;font-size:10px}.context-aside{height:max-content;padding:18px}.context-head{border-bottom:1px solid #edf1f2;justify-content:space-between;padding-bottom:12px;display:flex}.context-head span{color:#788894;font-size:9px}.context-head b{font-size:11px}.context-aside dl{margin:5px 0 14px}.context-aside dl>div{border-bottom:1px solid #f1f3f4;justify-content:space-between;padding:9px 0;display:flex}.context-aside dt{color:#84919b;font-size:8px}.context-aside dd{text-align:right;max-width:135px;margin:0;font-size:9px}.compliance-note{background:#fff5df;border-radius:9px;padding:11px}.compliance-note b{color:#9a6514;font-size:9px}.compliance-note p{color:#806e50;margin:4px 0;font-size:8px;line-height:1.6}.history-mini{gap:8px;margin-top:15px;display:grid}.history-mini>b{font-size:9px}.history-mini span{color:#72818e;font-size:8px}.history-mini i{background:#32a99c;border-radius:50%;width:6px;height:6px;margin-right:7px;display:inline-block}.generic-page .page-heading{margin-bottom:20px}.page-heading{justify-content:space-between;align-items:center;display:flex}.page-heading h1{margin:5px 0;font-size:24px}.page-heading p{color:#71818e;margin:0;font-size:11px}.metric-row{grid-template-columns:repeat(4,1fr);gap:11px;margin-bottom:17px;display:grid}.metric-row>div{border:1px solid var(--line);background:#fff;border-radius:13px;padding:15px 16px}.metric-row span,.metric-row small,.metric-row b{display:block}.metric-row span{color:#7d8c97;font-size:9px}.metric-row b{margin:5px 0;font-size:21px}.metric-row small{color:#168273;font-size:8px}.danger-text{color:#be5c52!important}.task-list{padding:5px 20px}.task-list article{border-bottom:1px solid #edf1f2;align-items:center;gap:13px;padding:16px 0;display:flex}.task-list article:last-child{border:0}.task-list article>i{background:#2aac9e;border-radius:6px;width:8px;height:42px}.task-list article>i.amber{background:#e5a64a}.task-list article>i.blue{background:#6296c3}.task-list article div{flex:1}.task-list span{color:#72818e;font-size:8px}.task-list h3{margin:4px 0;font-size:11px}.task-list p{color:#87949e;margin:0;font-size:8px}.task-list article>b{color:#14766f;background:#e1f2ee;border-radius:8px;padding:5px 7px;font-size:8px}.task-list article>button{color:var(--teal);background:0 0;border:0;font-size:8px}.favorite-grid{grid-template-columns:repeat(3,1fr);gap:13px;display:grid}.favorite-grid article h3{font-size:12px}.favorite-grid article>p{color:#61717d;font-size:9px;line-height:1.7}.favorite-grid article>div{border-top:1px solid #edf1f2;justify-content:space-between;align-items:center;padding-top:11px;display:flex}.favorite-grid small{color:#84919a;font-size:8px}.favorite-grid button{color:var(--teal);background:0 0;border:0;font-size:8px;font-weight:800}.overlay{z-index:100;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#0b1e2e88;justify-content:flex-end;display:flex;position:fixed;inset:0}.overlay-close-area{background:0 0;border:0;position:absolute;inset:0}.guide-drawer{background:#f6f8f8;width:min(560px,100%);height:100%;padding-bottom:28px;position:relative;overflow:auto;box-shadow:-18px 0 50px #0719273d}.guide-drawer>header{color:#fff;background:linear-gradient(135deg,#113148,#0d5a5e);justify-content:space-between;align-items:flex-start;padding:22px 24px 17px;display:flex}.guide-drawer header>div>span{color:#b9d5d5;font-size:9px}.success-mark{background:#32b5a2;border-radius:50%;place-items:center;width:17px;height:17px;margin-right:6px;color:#fff!important;display:inline-grid!important}.guide-drawer h2{margin:5px 0 0;font-size:20px}.drawer-close{color:#fff;background:#ffffff15;border:0;border-radius:8px;width:32px;height:32px;font-size:20px}.associate-alert{background:#fff6e4;border:1px solid #f0cf95;border-radius:10px;margin:14px 18px 0;padding:12px}.associate-alert b{font-size:10px}.associate-alert p{color:#7c6c51;font-size:8px}.associate-alert select{background:#fff;border:1px solid #e2c995;border-radius:7px;width:100%;padding:8px;font-size:9px}.guide-progress{grid-template-columns:repeat(6,1fr);padding:17px 20px 11px;display:grid;position:relative}.guide-progress:before{content:"";background:#d9e1e4;height:1px;position:absolute;top:29px;left:9%;right:9%}.guide-progress div{text-align:center;z-index:1}.guide-progress div span{color:#8a969e;background:#e4eaec;border:3px solid #f6f8f8;border-radius:50%;place-items:center;width:23px;height:23px;margin:auto;font-size:7px;display:grid}.guide-progress div.active span{color:#fff;background:#20a395}.guide-progress div b{color:#71808b;margin-top:4px;font-size:7px;display:block}.now-card,.branch-section,.next-reply,.business-action{border:1px solid var(--line);background:#fff;border-radius:13px;margin:11px 18px;padding:15px}.now-card>span,.next-reply>span,.business-action>div>span{color:#0a7b74;font-size:8px;font-weight:800}.now-card h3{margin:4px 0;font-size:12px}.now-card>p{color:#6f7f8b;font-size:9px}.suggested-copy{background:#eef7f5;border-radius:9px;align-items:center;gap:9px;padding:10px;display:flex}.suggested-copy p{flex:1;margin:0;font-size:10px;line-height:1.5}.suggested-copy button,.next-reply button{color:#fff;background:#0c8178;border:0;border-radius:7px;padding:7px 10px;font-size:8px}.drawer-section-title{justify-content:space-between;align-items:flex-end;display:flex}.drawer-section-title h3{margin:4px 0;font-size:12px}.drawer-section-title small{color:#81909a;font-size:7px}.branch-grid{grid-template-columns:repeat(5,1fr);gap:6px;margin-top:10px;display:grid}.branch-grid button{border:1px solid var(--line);color:#526675;background:#f8fafb;border-radius:9px;padding:9px 4px}.branch-grid i,.branch-grid span{display:block}.branch-grid i{margin-bottom:4px;font-size:15px;font-style:normal}.branch-grid span{font-size:7px;font-weight:800}.branch-grid button.selected{color:#087269;background:#e9f7f4;border-color:#20a495;box-shadow:0 0 0 2px #20a49516}.branch-grid button.amber.selected{color:#9a681d;background:#fff6e6;border-color:#daa146}.branch-grid button.red.selected{color:#a84c43;background:#fff0ee;border-color:#d78176}.next-reply{position:relative}.next-reply p{margin:6px 74px 0 0;font-size:11px;line-height:1.7}.next-reply button{position:absolute;bottom:13px;right:13px}.business-action{align-items:center;gap:11px;display:flex}.action-symbol{color:#0b7e76;background:#dff2ee;border-radius:10px;flex:none;place-items:center;width:38px;height:38px;font-weight:900;display:grid}.action-symbol.amber{color:#ad741d;background:#fff1d9}.action-symbol.blue{color:#4c7da6;background:#e8f1f8}.action-symbol.gray{color:#6c7b87;background:#edf0f2}.action-symbol.red{color:#b7574c;background:#ffebe8}.business-action>div:nth-child(2){flex:1}.business-action h3{margin:3px 0;font-size:11px}.business-action p{color:#73818b;margin:0;font-size:8px;line-height:1.5}.business-action>button{color:#fff;background:#0d8179;border:0;border-radius:8px;max-width:115px;padding:9px 11px;font-size:8px;font-weight:800}.business-action>button.completed{color:#09746e;background:#dcefeb}.reject-reason{align-items:center;gap:7px;margin-top:8px;font-size:8px;display:flex}.reject-reason select{border:1px solid var(--line);background:#fff;border-radius:6px;padding:5px;font-size:8px}.completion-toast{color:#d8ecea;background:#102e43;border-radius:9px;margin:12px 18px 0;padding:10px 12px;font-size:9px;position:sticky;bottom:10px;box-shadow:0 8px 20px #102e4330}.admin-shell{min-height:100vh;color:var(--ink);background:#f2f5f6}.admin-sidebar{color:#fff;z-index:30;background:linear-gradient(#102b46,#0b2138);flex-direction:column;width:230px;padding:25px 17px;display:flex;position:fixed;inset:0 auto 0 0}.admin-label{text-transform:uppercase;letter-spacing:.16em;color:#7790a3;margin:21px 10px 8px;font-size:8px}.admin-sidebar nav{gap:5px;display:grid}.admin-sidebar nav button,.back-sales{color:#a9bac7;text-align:left;background:0 0;border:0;border-radius:9px;padding:11px 12px;font-size:11px}.admin-sidebar nav button i{margin-right:10px;font-size:14px;font-style:normal}.admin-sidebar nav button b{float:right;color:#fff;background:#e16859;border-radius:10px;padding:2px 6px;font-size:7px}.admin-sidebar nav button.active{color:#fff;background:#ffffff12;box-shadow:inset 3px 0 #35bfaf}.admin-divider{border-top:1px solid #ffffff12;margin:13px 7px}.back-sales{color:#8da3b3}.admin-sidebar .user-card{margin-top:auto}.admin-workspace{max-width:1740px;margin-left:230px;padding:27px 31px 45px}.admin-topbar{justify-content:space-between;align-items:center;margin-bottom:22px;display:flex}.admin-topbar h1{margin:4px 0;font-size:23px}.admin-topbar p{color:#75848f;margin:0;font-size:9px}.admin-topbar>div:last-child{gap:8px;display:flex}.admin-profile{border:1px solid var(--line);background:#fff;border-radius:9px;padding:0 12px;font-size:9px}.admin-card{border:1px solid var(--line);background:#fff;border-radius:14px;box-shadow:0 4px 18px #1d395207}.admin-card-head{border-bottom:1px solid #edf1f2;justify-content:space-between;align-items:center;padding:16px 18px;display:flex}.admin-card-head h2{margin:0 0 3px;font-size:13px}.admin-card-head p{color:#7d8c97;margin:0;font-size:8px}.admin-card-head>button,.admin-card-head>div:last-child button{border:1px solid var(--line);background:#fff;border-radius:7px;padding:7px 9px;font-size:8px}.admin-card-head .primary-action{color:#fff;background:#0d8179;border-color:#0d8179}.admin-grid{grid-template-columns:330px minmax(0,1fr);gap:15px;display:grid}.playbook-list>button{text-align:left;background:#fff;border:0;border-bottom:1px solid #edf1f2;align-items:center;gap:10px;width:100%;padding:13px 16px;display:flex}.playbook-list>button:last-child{border-radius:0 0 14px 14px}.playbook-list>button.selected{background:#edf7f5;box-shadow:inset 3px 0 #1da092}.playbook-list>button>span{color:#9ba7af;font-size:8px}.playbook-list>button>div{flex:1}.playbook-list>button b{font-size:9px;display:block}.playbook-list>button p{color:#7d8a94;margin:3px 0;font-size:8px}.playbook-list>button i{color:#0b8077;background:#e2f2ef;border-radius:8px;padding:4px 6px;font-size:7px;font-style:normal}.config-editor{min-height:580px}.config-flow{padding:23px 28px}.flow-source,.flow-reply,.flow-action{border-radius:11px;padding:14px 16px}.flow-source{background:#f6f9fa;border:1px solid #d8e2e5}.flow-reply{background:#edf8f6;border:1px solid #bfe3dd}.flow-action{background:#f0f6fb;border:1px solid #d7e4f0}.flow-source span,.flow-reply span,.flow-action span{color:#758692;font-size:8px}.flow-source h3,.flow-action h3{margin:5px 0;font-size:11px}.flow-source small,.flow-action p{color:#788893;margin:0;font-size:8px}.flow-reply p{margin:6px 0;font-size:11px;line-height:1.7}.flow-reply button{color:var(--teal);background:0 0;border:0;padding:0;font-size:8px}.flow-arrow{text-align:center;color:#90a0aa;padding:7px}.editor-footer{border-top:1px solid #edf1f2;justify-content:space-between;align-items:center;padding:14px 18px;display:flex}.editor-footer>span{color:#7a8994;font-size:8px}.editor-footer>div{gap:7px;display:flex}.admin-metrics>div{padding:14px 16px}.chart-card{margin-bottom:15px}.filter-pills{gap:5px;display:flex}.filter-pills button{border:1px solid var(--line);color:#657784;background:#fff;border-radius:7px;padding:6px 8px;font-size:7px}.filter-pills button.active{color:#08746d;background:#e3f3ef;border-color:#c6e6df}.funnel-compare{padding:14px 19px}.funnel-row{border-bottom:1px solid #edf1f2;grid-template-columns:118px 1fr 70px;align-items:center;gap:14px;padding:13px 0;display:grid}.funnel-row:last-child{border:0}.funnel-row>div:first-child{grid-template-columns:8px 1fr;column-gap:7px;display:grid}.funnel-row>div:first-child b,.funnel-row>div:first-child small{grid-column:2}.funnel-row b{font-size:9px}.funnel-row small{color:#82909a;font-size:7px}.legend{background:#15877d;border-radius:5px;grid-row:1/3;width:6px;height:27px}.legend.l1{background:#d29a44}.legend.l2{background:#5b8eb9}.funnel-bars{align-items:flex-end;gap:5px;height:38px;display:flex}.funnel-bars>div{color:#126e69;background:#dcefeb;border-radius:5px;min-width:43px;height:100%;padding:5px 6px}.funnel-bars .b1{background:#e4f2ef;height:88%}.funnel-bars .b2{background:#ebf5f3;height:76%}.funnel-bars .b3{background:#f0f7f6;height:64%}.funnel-bars .b4{background:#f5f9f8;height:52%}.funnel-bars i,.funnel-bars span{font-size:7px;font-style:normal;display:block}.funnel-bars i{font-weight:800}.funnel-row>strong{color:#0e7c74;text-align:right;font-size:13px}.funnel-row>strong small{display:block}.table-card{overflow:hidden}.data-table .table-row{border-bottom:1px solid #edf1f2;align-items:center;padding:11px 17px;display:grid}.table-row span{font-size:8px}.table-row span b,.table-row span small{display:block}.table-row span small{color:#84929c;margin-top:2px}.table-head{color:#74848f;background:#f7f9fa}.version-table .table-row{grid-template-columns:1.4fr repeat(6,.7fr)}.zero-layout{grid-template-columns:minmax(0,1.45fr) 330px;gap:15px;display:grid}.zero-table-card{overflow:hidden}.zero-list{overflow:auto}.zero-head,.zero-row{grid-template-columns:2fr .7fr 1fr .8fr 1fr;align-items:center;gap:10px;min-width:700px;display:grid}.zero-head{color:#7a8994;background:#f7f9fa;padding:9px 14px;font-size:7px}.zero-row{text-align:left;color:#263b4d;background:#fff;border:0;border-top:1px solid #edf1f2;width:100%;padding:12px 14px}.zero-row.selected{background:#eef7f5;box-shadow:inset 3px 0 #17988e}.zero-row span{font-size:8px}.zero-row span>b,.zero-row span>small{display:block}.zero-row span small{color:#7f8d97;margin-top:4px}.zero-row span:first-child i{color:#b65348;background:#fde7e3;border-radius:6px;margin-left:6px;padding:2px 4px;font-size:6px;font-style:normal}.zero-row .risk{color:#0c766e;background:#e7f2ef;border-radius:7px;padding:4px 6px;font-style:normal}.zero-row .urgent{color:#bd5147;font-weight:800}.zero-detail{height:max-content;padding:18px;position:relative}.priority-score{text-align:right;position:absolute;top:15px;right:16px}.priority-score span,.priority-score small{color:#7d8b95;font-size:7px;display:block}.priority-score b{color:#c15b50;font-size:22px}.zero-detail h2{margin:5px 80px 4px 0;font-size:15px}.raw-query{color:#667784;background:#f3f6f7;border-radius:7px;padding:8px;font-size:9px}.zero-detail dl{grid-template-columns:1fr 1fr;gap:8px;display:grid}.zero-detail dl>div{background:#f7f9f9;border-radius:7px;padding:8px}.zero-detail dt{color:#82919b;font-size:7px}.zero-detail dd{margin:4px 0 0;font-size:8px;line-height:1.5}.alias-box{border:1px solid #e1e8ea;border-radius:9px;gap:5px;padding:10px;display:grid}.alias-box b{font-size:8px}.alias-box span{color:#6e7e89;background:#f3f6f7;border-radius:6px;padding:4px 6px;font-size:7px}.alias-box button{color:var(--teal);text-align:left;background:0 0;border:0;padding:0;font-size:7px}.zero-actions{grid-template-columns:1fr 1fr;gap:6px;margin-top:10px;display:grid}.zero-actions button{border:1px solid var(--line);color:#33495b;background:#fff;border-radius:7px;padding:8px 6px;font-size:7px}.zero-actions .primary-action{color:#fff;background:#0d8179;border-color:#0d8179;grid-column:1/-1}.action-confirm{color:#08746d;background:#e4f3ef;border-radius:7px;margin-top:8px;padding:7px;font-size:8px}.hit-rate{color:#fff;background:#102f45;border-radius:9px;margin-top:12px;padding:11px}.hit-rate>span{color:#9fc2c5;font-size:7px}.hit-rate>div{align-items:center;gap:8px;margin:5px 0;display:flex}.hit-rate b{color:#e0a44c;font-size:16px}.hit-rate i{color:#83a7ab;font-style:normal}.hit-rate strong{color:#50c5b4;font-size:11px}.hit-rate small{color:#a9bbc3;font-size:7px;line-height:1.4;display:block}.interpretation-note{color:#745f3d;background:#fff6e4;border:1px solid #eed7aa;border-radius:9px;gap:12px;margin-bottom:14px;padding:10px 13px;display:flex}.interpretation-note b{white-space:nowrap;font-size:8px}.interpretation-note span{font-size:8px}.employee-layout{grid-template-columns:minmax(0,1.4fr) 380px;gap:15px;display:grid}.employee-table{overflow:hidden}.employee-data{overflow:auto}.employee-data .table-row{grid-template-columns:1.45fr .5fr .7fr 1fr .6fr .6fr 1.2fr;min-width:740px}.employee-data button.table-row{text-align:left;color:#263b4d;background:#fff;border:0;border-bottom:1px solid #edf1f2;width:100%}.employee-data button.table-row.selected{background:#eef7f5}.rate-bar{vertical-align:middle;background:#e1e7e9;border-radius:5px;width:44px;height:4px;margin-right:5px;display:inline-block;overflow:hidden}.rate-bar b{background:#1b9e91;height:100%;display:block}.signal{border-radius:7px;padding:4px 6px;font-size:7px;font-style:normal}.signal.ok{color:#0b766e;background:#e3f2ef}.signal.warn{color:#a56d17;background:#fff0d8}.employee-detail{height:max-content;overflow:hidden}.employee-name{border-bottom:1px solid #edf1f2;align-items:center;gap:10px;padding:15px;display:flex}.employee-name div:nth-child(2){flex:1}.employee-name h2{margin:0;font-size:13px}.employee-name p{color:#798994;margin:3px 0;font-size:8px}.employee-name button{border:1px solid var(--line);background:#fff;border-radius:7px;padding:6px 8px;font-size:7px}.employee-kpis{grid-template-columns:repeat(4,1fr);gap:5px;padding:12px 15px;display:grid}.employee-kpis div{text-align:center;background:#f5f8f8;border-radius:7px;padding:8px}.employee-kpis span,.employee-kpis b{display:block}.employee-kpis span{color:#7e8c96;font-size:7px}.employee-kpis b{margin-top:3px;font-size:13px}.activity-chart{padding:8px 15px 13px}.activity-chart>div:first-child{justify-content:space-between;display:flex}.activity-chart>div:first-child b{font-size:8px}.activity-chart>div:first-child span{color:#81909a;font-size:7px}.bars{border-bottom:1px solid #dce4e7;align-items:flex-end;gap:3px;height:95px;margin-top:15px;display:flex}.bars i{background:#1b9e91;border-radius:2px 2px 0 0;flex:1;min-height:3px;position:relative}.bars i.off-hours{background:#b9c7ce}.bars i span{display:none}.hour-labels{color:#8a98a1;justify-content:space-between;margin-top:4px;font-size:6px;display:flex}.behavior-signal{border-radius:8px;margin:0 15px 14px;padding:10px}.behavior-signal.ok{color:#176b66;background:#e9f5f2}.behavior-signal.warn{color:#8f681f;background:#fff2dd}.behavior-signal b{font-size:8px}.behavior-signal p{margin:4px 0;font-size:7px;line-height:1.5}.copy-log{border-top:1px solid #edf1f2;padding:12px 15px}.copy-log>b{font-size:8px}.copy-log>div{border-bottom:1px solid #f0f2f3;grid-template-columns:35px 42px 1fr auto;gap:5px;padding:8px 0;font-size:7px;display:grid}.copy-log i{color:#08766e;font-style:normal}.copy-log>small{color:#839099;margin-top:7px;font-size:6px;line-height:1.5;display:block}@media (max-width:1180px){.admin-grid{grid-template-columns:285px 1fr}.zero-layout,.employee-layout{grid-template-columns:1fr}.zero-detail,.employee-detail{width:100%}.result-layout{grid-template-columns:1fr}.context-aside{grid-template-columns:1fr 1fr;gap:12px;display:grid}.context-head{grid-column:1/-1}.context-aside dl{margin:0}.cockpit-bottom{grid-template-columns:1fr}.favorite-grid{grid-template-columns:1fr 1fr}}@media (max-width:780px){.side-admin{display:none}.cockpit-bottom{grid-template-columns:1fr}.result-main{padding:15px}.result-title{display:block}.favorite-button{margin-top:10px}.version-tabs{display:flex;overflow:auto}.version-tabs button{min-width:130px}.answer-meta{align-items:flex-start}.answer-meta>div{gap:4px;display:grid}.answer-footer{gap:8px}.answer-footer>span{display:none}.followup-card{align-items:flex-start}.context-aside{display:block}.generic-page{padding-bottom:10px}.metric-row{grid-template-columns:1fr 1fr}.favorite-grid{grid-template-columns:1fr}.guide-progress{padding-left:10px;padding-right:10px}.guide-progress div b{font-size:6px}.branch-grid{grid-template-columns:repeat(3,1fr)}.admin-sidebar{width:100%;height:auto;padding:13px 14px;display:block;position:static}.admin-sidebar .brand{padding-bottom:13px}.admin-label,.admin-sidebar .user-card,.admin-divider,.back-sales{display:none}.admin-sidebar nav{margin-top:10px;display:flex;overflow:auto}.admin-sidebar nav button{white-space:nowrap}.admin-workspace{margin:0;padding:19px 14px 35px}.admin-topbar{align-items:flex-start}.admin-topbar h1{font-size:20px}.admin-topbar>div:last-child{display:none}.admin-grid{grid-template-columns:1fr}.playbook-list{max-height:410px;overflow:auto}.metric-row.admin-metrics{grid-template-columns:1fr 1fr}.funnel-row{grid-template-columns:90px 1fr 55px}.funnel-bars{overflow:hidden}.version-table{overflow:auto}.version-table .table-row{min-width:650px}.zero-layout,.employee-layout{grid-template-columns:1fr}.zero-detail{position:static}.interpretation-note{display:block}.interpretation-note b{margin-bottom:4px;display:block}}@media (max-width:480px){.no-result{padding:20px 15px;display:block}.no-result-icon{margin-bottom:10px}.metric-row,.metric-row.admin-metrics{grid-template-columns:1fr 1fr}.metric-row>div{padding:12px}.metric-row b{font-size:18px}.result-title h2{font-size:16px}.answer-copy{padding:14px}.answer-copy>p{font-size:11px;line-height:1.8}.variable-note{display:block}.variable-note span{margin-bottom:3px;display:block}.followup-card{display:block}.followup-card button{margin-top:9px}.page-heading{align-items:flex-start}.page-heading h1{font-size:21px}.today-item{grid-template-columns:35px 55px 1fr}.today-item>button{display:none}.guide-drawer>header{padding:18px}.guide-progress{grid-template-columns:repeat(3,1fr);row-gap:8px}.guide-progress:before{display:none}.branch-grid{grid-template-columns:repeat(2,1fr)}.business-action{flex-wrap:wrap;align-items:flex-start}.business-action>button{margin-left:49px}.next-reply p{margin-right:0;padding-bottom:35px}.admin-workspace{padding:16px 10px}.admin-card-head{padding:13px}.config-flow{padding:17px 14px}.editor-footer{display:block}.editor-footer>div{margin-top:8px}.funnel-row{grid-template-columns:75px 1fr}.funnel-row>strong{display:none}.zero-detail{padding:14px}.employee-kpis{grid-template-columns:1fr 1fr}.copy-log>div{grid-template-columns:32px 38px 1fr}.copy-log i{grid-column:3}}body{color:#17233a;background:#f5f7fb}.employee-app{background:#f5f7fb;min-height:100vh}.product-header{z-index:80;background:#fff;border-bottom:1px solid #dbe3ef;grid-template-columns:1fr auto 1fr;align-items:center;height:82px;padding:0 28px;display:grid;position:fixed;inset:0 0 auto;box-shadow:0 1px #e9eef5}.product-header .brand{color:#17233a;border:0;gap:12px;padding:0}.product-header .brand-mark{color:#fff;background:#1f4778;border-radius:11px;width:40px;height:40px;font-size:17px}.product-header .brand strong{font-size:16px}.product-header .brand span{display:none}.mode-switch{background:#edf2f8;border-radius:13px;gap:3px;padding:5px;display:flex}.mode-switch button{color:#6c7a90;background:0 0;border:0;border-radius:10px;padding:10px 19px;font-size:13px;font-weight:800}.mode-switch button.active{color:#214b7d;background:#fff;box-shadow:0 3px 10px #193b6820}.header-user{color:#637188;justify-self:end;font-size:13px;font-weight:700}.header-user i{background:#26aa78;border-radius:50%;width:8px;height:8px;margin-right:10px;display:inline-block}.employee-app .app-shell{min-height:100vh;padding-top:82px}.employee-app .employee-sidebar{color:#31445f;background:#fff;border-right:1px solid #dbe3ef;width:252px;padding:27px 13px;top:82px}.side-section-title{color:#8795aa;padding:0 11px 13px;font-size:11px;font-weight:800}.employee-sidebar .main-nav{gap:5px;margin:0}.employee-sidebar .nav-item{color:#40516a;border-radius:11px;padding:14px 13px;display:block}.employee-sidebar .nav-item span{font-size:inherit}.employee-sidebar .nav-item b,.employee-sidebar .nav-item small{display:block}.employee-sidebar .nav-item b{font-size:13px}.employee-sidebar .nav-item small{color:#8b98aa;margin-top:4px;font-size:10px}.employee-sidebar .nav-item.active{color:#1e4c82;box-shadow:none;background:#e9f1fb}.employee-sidebar .nav-item.active small{color:#6f87a4}.employee-sidebar .side-admin{color:#496079;background:#f6f8fb;border-color:#e1e7ef;margin-top:auto}.employee-sidebar .side-admin span{color:#2c64a3}.employee-app .workspace{width:calc(100% - 252px);max-width:none;margin-left:252px;padding:34px clamp(28px,4vw,60px) 60px}.employee-app .topbar{align-items:center;max-width:1120px;margin:0 auto 25px}.employee-app .topbar h1{letter-spacing:-.04em;margin:0 0 6px;font-size:30px}.employee-app .topbar p{color:#6f7c91;max-width:470px;font-size:13px;line-height:1.55}.customer-picker-card{background:#fff;border:1px solid #cbd7e6;border-radius:14px;width:min(400px,42vw);min-height:74px;padding:14px 46px 12px 17px;position:relative}.customer-picker-card>span{color:#738198;font-size:10px;font-weight:700;display:block}.customer-picker-card select{-webkit-appearance:none;appearance:none;color:#17233a;background:0 0;border:0;outline:0;width:100%;padding:8px 0 0;font-size:13px;font-weight:800}.customer-picker-card>i{font-style:normal;position:absolute;top:36px;right:18px}.customer-picker-card>small{color:#b87820;font-size:8px;position:absolute;bottom:-18px;left:3px}.employee-app .search-panel{color:#17233a;max-width:1120px;box-shadow:none;background:#fff;border:1px solid #d4deeb;border-radius:15px;margin:0 auto 20px;padding:21px 23px 18px}.employee-app .search-panel .search-copy{display:none}.employee-app .search-box{background:#fff;gap:10px;max-width:none;height:54px;padding:0}.employee-app .search-box>span{display:none}.employee-app .search-box input{border:1px solid #b9c8db;border-radius:11px;height:54px;padding:0 17px;font-size:14px}.employee-app .search-box button{background:#2b65a7;border-radius:11px;height:54px;padding:0 23px;font-size:13px}.employee-app .quick-questions{gap:8px;margin-top:13px}.employee-app .quick-questions>span{color:#7b899e;font-size:10px}.employee-app .quick-questions button{color:#315c8b;background:#edf3fa;border:0;border-radius:18px;padding:8px 12px;font-size:10px;font-weight:800}.employee-app .search-panel:after{content:"支持客户原话、关键词、同义词、拼音和常见错别字；未找到的问题会自动进入内容补充清单。";color:#7c899d;margin-top:14px;font-size:10px;display:block}.employee-app .empty-state,.employee-app .no-result,.employee-app .result-layout,.employee-app .content-grid,.employee-app .cockpit-bottom,.employee-app .generic-page{max-width:1120px;margin-left:auto;margin-right:auto}.employee-app .result-layout{grid-template-columns:minmax(0,1fr) 260px}.employee-app .result-main,.employee-app .context-aside,.employee-app .panel{box-shadow:none;border-color:#d4deeb;border-radius:15px}.employee-app .result-main{padding:22px}.employee-app .match-score{color:#2b65a7;background:#edf3fa}.employee-app .version-tabs button.active{color:#214f83;background:#edf4fc;border-color:#8db3dd;box-shadow:0 0 0 2px #2b65a712}.employee-app .answer-card{border-color:#cbd9ea}.employee-app .answer-meta{background:#f3f7fc}.employee-app .version-tag{color:#2b5f98;background:#e5eef9}.employee-app .copy-button,.employee-app .primary-action{background:#2b65a7;border-color:#2b65a7}.employee-app .followup-card{background:#f8f3e8;border-color:#ead9b8}.employee-app .status-pill{color:#2a5f99;background:#eaf2fb}.employee-app .stage.current span{background:#2b65a7;box-shadow:0 0 0 4px #e4eef9}.employee-app .stage.current b{color:#2b5e96}.employee-app .stage.done span{background:#7ca7d5;box-shadow:0 0 0 1px #7ca7d5}.employee-app .next-action{background:#f1f6fc;border-color:#d7e2ef}.employee-app .next-action button{background:#2b65a7}.employee-app .signal-card{background:#f1f6fc}.employee-app .text-button,.employee-app .favorite-grid button{color:#2b65a7}@media (max-width:900px){.product-header{grid-template-columns:1fr auto;padding:0 18px}.product-header .mode-switch{justify-self:end}.header-user{display:none}.employee-app .employee-sidebar{width:210px}.employee-app .workspace{width:calc(100% - 210px);margin-left:210px;padding-left:22px;padding-right:22px}.employee-app .topbar{align-items:flex-start}.customer-picker-card{width:45%}.employee-app .result-layout{grid-template-columns:1fr}.employee-app .context-aside{display:block}}@media (max-width:760px){.product-header{height:64px;padding:0 12px}.product-header .brand-mark{width:34px;height:34px;font-size:14px}.product-header .brand strong{font-size:13px}.mode-switch{border-radius:10px;padding:3px}.mode-switch button{padding:8px 10px;font-size:10px}.employee-app .app-shell{padding-top:64px}.employee-app .employee-sidebar{display:none}.employee-app .workspace{width:100%;margin:0;padding:19px 14px 86px}.employee-app .topbar{margin-bottom:15px;display:block}.employee-app .topbar h1{font-size:24px}.employee-app .topbar p{font-size:11px}.customer-picker-card{width:100%;min-height:67px;margin-top:14px}.employee-app .search-panel{padding:13px}.employee-app .search-box{height:49px}.employee-app .search-box input{height:49px;font-size:12px}.employee-app .search-box button{height:49px;padding:0 14px;font-size:11px}.employee-app .quick-questions{overflow:auto}.employee-app .search-panel:after{line-height:1.6}.employee-app .result-main{padding:14px}.employee-app .mobile-nav{display:flex}.employee-app .answer-card{border-radius:12px}}:root{--ws-blue:#2863a4;--ws-blue-dark:#173f70;--ws-blue-soft:#eaf2fc;--ws-bg:#f5f7fb;--ws-ink:#14233a;--ws-muted:#728197;--ws-border:#d7e1ee;--ws-shadow:0 8px 24px #23446a0f}.ws-app,.ws-login,.ws-loading-screen{background:var(--ws-bg);min-height:100vh;color:var(--ws-ink)}.ws-app button,.ws-login button{transition:background .16s,border-color .16s,color .16s,transform .16s,box-shadow .16s}.ws-app button:active:not(:disabled),.ws-login button:active:not(:disabled){transform:translateY(1px)}:is(.ws-app button:focus-visible,.ws-login button:focus-visible,.ws-app input:focus-visible,.ws-login input:focus-visible,.ws-app select:focus-visible){outline-offset:2px;outline:3px solid #2863a42e}.ws-app button:disabled,.ws-login button:disabled{cursor:not-allowed;opacity:.48}.ws-loading-screen{color:var(--ws-muted);place-items:center;font-size:15px;display:grid}.ws-login{background:#fff;grid-template-columns:minmax(420px,620px) minmax(360px,1fr);display:grid}.ws-login>section{width:min(440px,100% - 48px);margin:auto;padding:48px 0}.ws-login>aside{color:#fff;text-align:center;background:radial-gradient(circle at 30% 15%,#4f87c3 0,#0000 30%),linear-gradient(145deg,#173f70,#245d99 60%,#2e6cae);flex-direction:column;justify-content:center;align-items:center;padding:70px;display:flex}.ws-login-brand,.ws-brand{align-items:center;gap:14px;display:flex}.ws-login-brand i,.ws-brand i{color:#fff;letter-spacing:-1px;background:#1e4778;border-radius:16px;place-items:center;width:54px;height:54px;font-size:23px;font-style:normal;display:grid}.ws-login-brand b,.ws-login-brand span{display:block}.ws-login-brand b{font-size:19px}.ws-login-brand span{color:#8493a7;margin-top:4px;font-size:12px}.ws-login h1{letter-spacing:-.04em;margin:60px 0 10px;font-size:32px}.ws-login>section>p{color:var(--ws-muted);margin:0 0 28px;font-size:14px;line-height:1.7}.ws-login form{gap:18px;display:grid}.ws-login form label{color:#53627a;gap:8px;font-size:13px;font-weight:700;display:grid}.ws-login form input{border:1px solid var(--ws-border);width:100%;height:50px;color:var(--ws-ink);background:#fff;border-radius:10px;outline:0;padding:0 14px}.ws-login form>button{background:var(--ws-blue);color:#fff;border:0;border-radius:10px;height:50px;font-weight:800}.ws-login form>button:hover{background:#1f568f;box-shadow:0 8px 18px #2863a433}.ws-form-error{color:#b43e35;background:#fff3f1;border:1px solid #efc8c4;border-radius:9px;padding:11px 13px;font-size:12px}.ws-demo{border-top:1px solid #e7edf4;gap:8px;margin-top:26px;padding-top:20px;display:grid}.ws-demo>span{color:#8996a8;margin-bottom:2px;font-size:11px}.ws-demo button{color:var(--ws-blue);text-align:left;background:0 0;border:0;padding:2px 0;font-size:12px}.ws-login>aside h2{margin:35px 0 12px;font-size:28px}.ws-login>aside p{color:#cbdcf0;max-width:470px;margin:0;font-size:14px;line-height:1.9}.ws-orbit{border:1px solid #ffffff40;border-radius:50%;place-items:center;width:180px;height:180px;display:grid;position:relative}.ws-orbit:before,.ws-orbit:after{content:"";border:1px solid #ffffff29;border-radius:50%;position:absolute}.ws-orbit:before{inset:22px}.ws-orbit:after{inset:48px}.ws-orbit b{z-index:2;width:62px;height:62px;color:var(--ws-blue);background:#fff;border-radius:20px;place-items:center;font-size:22px;display:grid;position:relative;box-shadow:0 14px 34px #05183140}.ws-orbit i{background:#77d8be;border-radius:50%;width:12px;height:12px;position:absolute}.ws-orbit i:first-child{top:72px;left:13px}.ws-orbit i:nth-child(2){background:#ffd278;top:30px;right:25px}.ws-orbit i:nth-child(3){background:#90c0f2;bottom:48px;right:12px}.ws-header{z-index:80;border-bottom:1px solid var(--ws-border);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);background:#fffffff7;grid-template-columns:1fr auto 1fr;align-items:center;height:86px;padding:0 32px;display:grid;position:fixed;inset:0 0 auto}.ws-brand i{border-radius:14px;width:46px;height:46px;font-size:19px}.ws-brand b{letter-spacing:.01em;font-size:18px}.ws-mode{background:#edf2f8;border-radius:14px;gap:4px;padding:6px;display:flex}.ws-mode button{color:#637187;background:0 0;border:0;border-radius:10px;height:42px;padding:0 24px;font-weight:800}.ws-mode button.active{color:#1c4c82;background:#fff;box-shadow:0 3px 10px #203f631f}.ws-user{color:#5e6d82;justify-self:end;align-items:center;gap:10px;font-size:13px;font-weight:700;display:flex}.ws-user>i{background:#20a474;border-radius:50%;width:9px;height:9px}.ws-user button{border:1px solid var(--ws-border);color:#617086;background:#fff;border-radius:8px;margin-left:8px;padding:7px 10px;font-size:11px}.ws-shell{min-height:100vh;padding-top:86px;display:flex}.ws-sidebar{z-index:50;border-right:1px solid var(--ws-border);background:#fff;width:248px;padding:32px 18px;position:fixed;inset:86px auto 0 0;overflow:auto}.ws-sidebar>span{color:#8a98aa;padding:0 18px 16px;font-size:12px;font-weight:800;display:block}.ws-sidebar nav{gap:7px;display:grid}.ws-sidebar nav button{color:#4d5e74;text-align:left;background:0 0;border:0;border-radius:13px;gap:4px;width:100%;min-height:63px;padding:13px 18px;display:grid}.ws-sidebar nav button b{font-size:15px}.ws-sidebar nav button small{color:#8b99aa;font-size:11px}.ws-sidebar nav button.active{background:var(--ws-blue-soft);color:#174b83}.ws-sidebar nav button.active small{color:#6581a1}.ws-sidebar nav button:hover:not(:disabled){color:#1f538c;background:#f2f6fb}.ws-content{width:calc(100% - 248px);margin-left:248px;padding:42px clamp(28px,4vw,64px) 64px}.ws-content>*{max-width:1340px;margin-left:auto;margin-right:auto}.ws-page-head{justify-content:space-between;align-items:flex-start;gap:30px;margin-bottom:30px;display:flex}.ws-page-head h1,.ws-simple-page>h1,.ws-admin-page h1{color:#12223a;letter-spacing:-.04em;margin:0;font-size:34px;line-height:1.1}.ws-page-head p,.ws-simple-page>p,.ws-admin-page>p,.ws-admin-title p{color:var(--ws-muted);margin:10px 0 0;font-size:15px;line-height:1.65}.ws-customer{background:#fff;border:1px solid #c6d5e7;border-radius:16px;flex:0 0 420px;gap:7px;padding:17px 20px;display:grid}.ws-customer span{color:#77869a;font-size:12px;font-weight:800}.ws-customer select{color:var(--ws-ink);background:#fff;border:0;outline:0;font-size:17px}.ws-search-card{border:1px solid var(--ws-border);box-shadow:var(--ws-shadow);background:#fff;border-radius:18px;margin-bottom:34px;padding:28px 32px}.ws-search-card form{grid-template-columns:1fr 176px;gap:16px;display:grid}.ws-search-card input{height:58px;color:var(--ws-ink);background:#fff;border:1px solid #b9cbe0;border-radius:13px;outline:0;padding:0 18px;font-size:17px}.ws-search-card form>button{background:var(--ws-blue);color:#fff;border:0;border-radius:13px;font-size:16px;font-weight:800}.ws-search-card form>button:hover:not(:disabled){background:#20568f;box-shadow:0 8px 18px #2863a433}.ws-search-card>div{flex-wrap:wrap;align-items:center;gap:9px;margin-top:17px;display:flex}.ws-search-card>div>span{color:#7a899d;font-size:12px;font-weight:700}.ws-search-card>div button{color:#365b86;background:#eef4fb;border:0;border-radius:20px;padding:8px 14px;font-size:12px;font-weight:700}.ws-search-card>p{color:#8290a3;margin:18px 0 0;font-size:12px;line-height:1.6}.ws-results-head{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.ws-results-head h2{margin:0;font-size:20px}.ws-results-head p{color:#8491a3;margin:5px 0 0;font-size:12px}.ws-results-head label{color:#75849a;align-items:center;gap:10px;font-size:12px;font-weight:700;display:flex}.ws-results-head select{border:1px solid var(--ws-border);color:#273c57;background:#fff;border-radius:10px;min-width:140px;height:42px;padding:0 12px}.ws-six-steps{grid-template-columns:repeat(6,1fr);gap:10px;margin-bottom:22px;display:grid}.ws-six-steps>div{color:#405d7e;text-align:center;background:#fbfcfe;border:1px solid #cfdeed;border-radius:12px;align-content:center;place-items:center;gap:9px;min-height:82px;padding:10px;display:grid}.ws-six-steps i{color:var(--ws-blue);font-size:13px;font-style:normal}.ws-six-steps span{font-size:12px;font-weight:800}.ws-result-grid{grid-template-columns:276px minmax(0,1fr);align-items:start;gap:18px;display:grid}.ws-candidates{gap:10px;display:grid}.ws-candidates>button{border:1px solid var(--ws-border);color:var(--ws-ink);text-align:left;background:#fff;border-radius:13px;gap:6px;padding:16px;display:grid;position:relative}.ws-candidates>button>span{color:#4c79aa;font-size:10px;font-weight:800}.ws-candidates>button>b{font-size:14px}.ws-candidates>button>small{color:#8391a3;font-size:10px;line-height:1.5}.ws-candidates>button>i{color:#a46600;background:#fff1d5;border-radius:8px;padding:4px 6px;font-size:8px;font-style:normal;position:absolute;top:10px;right:10px}.ws-candidates>button.active{background:#f2f7fd;border-color:#83add9;box-shadow:0 0 0 2px #2863a417}.ws-answer{border:1px solid var(--ws-border);box-shadow:var(--ws-shadow);background:#fff;border-radius:18px;overflow:hidden}.ws-answer>header{justify-content:space-between;gap:20px;padding:26px 28px 22px;display:flex}.ws-answer>header span,.ws-answer>header i{color:#5a6d84;background:#edf2f8;border-radius:10px;margin-right:7px;padding:5px 8px;font-size:10px;font-style:normal;display:inline-block}.ws-answer>header i{color:#9f6200;background:#fff0d2}.ws-answer>header h2{margin:12px 0 7px;font-size:24px}.ws-answer>header p{color:#8390a1;margin:0;font-size:11px}.ws-answer>header>button{border:1px solid var(--ws-border);color:#60738b;background:#fff;border-radius:9px;align-self:flex-start;padding:9px 12px;font-size:11px}.ws-answer>header>button.active{color:#a26a00;background:#fff9e8;border-color:#e8c16e}.ws-question-facts{grid-template-columns:repeat(4,1fr);gap:12px;padding:0 28px 24px;display:grid}.ws-question-facts>div{background:#f5f7fa;border-radius:12px;padding:16px}.ws-question-facts span,.ws-question-facts b{display:block}.ws-question-facts span{color:#7d8ca0;font-size:10px}.ws-question-facts b{margin-top:8px;font-size:15px}.ws-style-tabs{border-top:1px solid #e8eef5;border-bottom:1px solid #e8eef5;gap:8px;padding:20px 28px;display:flex;overflow:auto}.ws-style-tabs button{border:1px solid var(--ws-border);color:#5b6c82;text-align:left;background:#fff;border-radius:10px;min-width:100px;padding:10px 13px}.ws-style-tabs button b,.ws-style-tabs button small{display:block}.ws-style-tabs button b{font-size:11px}.ws-style-tabs button small{color:#8996a7;margin-top:4px;font-size:9px}.ws-style-tabs button.active{color:#1e5d9e;background:#edf5fe;border-color:#75a4d4}.ws-answer-content{background:#f5f9fe;border:1px solid #cee0f1;border-radius:13px;grid-template-columns:1fr 178px;align-items:center;gap:22px;margin:24px 28px;padding:22px;display:grid}.ws-answer-content>div>span{color:#3970aa;font-size:11px;font-weight:800}.ws-answer-content p{color:#22364f;margin:10px 0 6px;font-size:15px;line-height:1.9}.ws-answer-content small{color:#a06a16;font-size:10px}.ws-answer-content>button{background:var(--ws-blue);color:#fff;border:0;border-radius:11px;min-height:50px;font-weight:800}.ws-answer-content>button:hover{background:#20568f}.ws-enhancement{grid-template-columns:repeat(3,1fr);gap:12px;padding:0 28px 28px;display:grid}.ws-enhancement>div{background:#f6f8fb;border-left:3px solid #8ebae5;padding:15px 16px}.ws-enhancement span{color:#405d7f;font-size:11px;font-weight:800}.ws-enhancement p{color:#77869a;margin:7px 0 0;font-size:11px;line-height:1.55}.ws-no-result{border:1px solid var(--ws-border);text-align:center;background:#fff;border-radius:18px;padding:64px 30px}.ws-no-result>i{color:#a66b0e;background:#fff1d7;border-radius:15px;place-items:center;width:48px;height:48px;margin:auto;font-size:23px;font-style:normal;font-weight:900;display:grid}.ws-no-result h2{margin:18px 0 8px}.ws-no-result p{max-width:620px;color:var(--ws-muted);margin:0 auto 20px;line-height:1.7}.ws-no-result button{background:var(--ws-blue);color:#fff;border:0;border-radius:9px;padding:10px 16px;font-weight:800}.ws-simple-page,.ws-admin-page{min-height:calc(100vh - 180px)}.ws-customer-list,.ws-favorite-list,.ws-library-grid,.ws-role-grid{gap:14px;margin-top:28px;display:grid}.ws-customer-list{grid-template-columns:repeat(3,1fr)}.ws-customer-list article{border:1px solid var(--ws-border);background:#fff;border-radius:15px;grid-template-columns:auto 1fr;gap:12px;padding:20px;display:grid}.ws-customer-list article>i{color:#2a63a2;background:#e8f1fb;border-radius:12px;grid-row:1/3;place-items:center;width:42px;height:42px;font-style:normal;font-weight:900;display:grid}.ws-customer-list article b,.ws-customer-list article span{display:block}.ws-customer-list article span{color:#8492a4;margin-top:4px;font-size:10px}.ws-customer-list article p{color:#66778d;grid-column:1/3;margin:4px 0;font-size:12px}.ws-customer-list article button{border:1px solid var(--ws-border);background:#fff;border-radius:8px;grid-column:1/3;padding:8px}.ws-favorite-list{grid-template-columns:repeat(3,1fr)}.ws-favorite-list article,.ws-library-grid article,.ws-role-grid article{border:1px solid var(--ws-border);background:#fff;border-radius:15px;padding:20px}.ws-favorite-list article>span,.ws-library-grid article>span{color:#4977a8;font-size:10px;font-weight:800}.ws-favorite-list h3,.ws-library-grid h3{margin:9px 0}.ws-favorite-list p,.ws-library-grid p,.ws-role-grid p{color:#708096;font-size:12px;line-height:1.7}.ws-favorite-list button,.ws-library-grid button{border:1px solid var(--ws-border);color:var(--ws-blue);background:#fff;border-radius:8px;padding:8px 12px;font-size:11px;font-weight:800}.ws-empty{color:#7d8b9e;text-align:center;background:#fff;border:1px dashed #cad7e5;border-radius:14px;padding:40px}.ws-loading{color:#77879a;place-items:center;min-height:360px;display:grid}.ws-metrics{grid-template-columns:repeat(4,1fr);gap:14px;margin:28px 0 18px;display:grid}.ws-metrics>div{border:1px solid var(--ws-border);background:#fff;border-radius:14px;padding:20px}.ws-metrics span,.ws-metrics b{display:block}.ws-metrics span{color:#7d8b9e;font-size:11px}.ws-metrics b{margin-top:8px;font-size:28px}.ws-chart{border:1px solid var(--ws-border);background:#fff;border-radius:15px;padding:22px}.ws-chart header,.ws-chart footer{justify-content:space-between;align-items:center;display:flex}.ws-chart header span{color:#8794a6;font-size:10px}.ws-chart>div{border-bottom:1px solid #dae3ec;align-items:end;gap:7px;height:190px;margin:24px 0 10px;display:flex}.ws-chart>div i{cursor:help;background:linear-gradient(#6fa1d5,#2b65a7);border-radius:4px 4px 0 0;flex:1;min-height:3px}.ws-chart footer{color:#8a97a7;font-size:9px}.ws-admin-side{width:270px}.ws-admin-side nav button{min-height:50px}.ws-admin-side nav button small{background:#eef1f5;border-radius:8px;justify-self:start;padding:2px 6px}.ws-admin-side nav button:disabled{opacity:.55}.ws-admin-side+.ws-content{width:calc(100% - 270px);margin-left:270px}.ws-admin-title{justify-content:space-between;align-items:flex-start;gap:20px;display:flex}.ws-range{background:#e9eef5;border-radius:10px;gap:6px;padding:5px;display:flex}.ws-range button{color:#66778c;background:0 0;border:0;border-radius:7px;padding:8px 12px;font-size:11px;font-weight:800}.ws-range button.active{color:var(--ws-blue);background:#fff;box-shadow:0 2px 6px #233f5e1a}.ws-account-form{border:1px solid var(--ws-border);background:#fff;border-radius:14px;grid-template-columns:1fr 1fr 1.2fr 1fr 1fr auto;gap:9px;margin:28px 0 16px;padding:16px;display:grid}.ws-account-form input,.ws-account-form select{border:1px solid var(--ws-border);color:#34475f;background:#fff;border-radius:8px;min-width:0;height:40px;padding:0 10px}.ws-account-form button,.ws-table-actions button{background:var(--ws-blue);color:#fff;border:0;border-radius:8px;padding:0 14px;font-size:11px;font-weight:800}.ws-role-grid{grid-template-columns:repeat(5,1fr)}.ws-role-grid article b{color:#214e80}.ws-library-grid{grid-template-columns:repeat(3,1fr)}.ws-boundary{color:#755d2e;background:#fff8e8;border:1px solid #f0dcae;border-radius:12px;margin:16px 0;padding:14px 16px;font-size:12px;line-height:1.65}.ws-table{border:1px solid var(--ws-border);background:#fff;border-radius:14px;margin-top:22px;overflow:hidden}.ws-tr{border-top:1px solid #ebf0f5;grid-template-columns:1.05fr .9fr .9fr 1.45fr .8fr .8fr;align-items:center;min-height:56px;display:grid}.ws-tr:first-child{border-top:0}.ws-tr>span{color:#586a81;overflow-wrap:anywhere;min-width:0;padding:12px 14px;font-size:11px}.ws-tr b,.ws-tr small{display:block}.ws-tr b{color:#263b55;font-size:11px}.ws-tr small{color:#8996a7;margin-top:4px;font-size:9px}.ws-th{background:#f4f7fa;min-height:44px}.ws-th>span{color:#718196;font-size:10px;font-weight:800}.ws-account-table .ws-tr{grid-template-columns:1.1fr .9fr .9fr .8fr 1.1fr 1.8fr}.ws-account-table .ws-tr>span:last-child{align-items:center;gap:6px;display:flex}.ws-account-table button,.ws-table .ws-tr button{border:1px solid var(--ws-border);color:var(--ws-blue);background:#fff;border-radius:7px;padding:6px 8px;font-size:9px}.ws-account-table i{border-radius:8px;padding:4px 6px;font-size:9px;font-style:normal}.ws-account-table i.ok{color:#17805c;background:#e4f5ed}.ws-account-table i.off{color:#7d8793;background:#f2f2f2}.ws-employee-table .ws-tr{grid-template-columns:1.3fr repeat(5,1fr)}.ws-table-actions{color:#708096;justify-content:space-between;align-items:center;margin:24px 0 -6px;font-size:12px;display:flex}.ws-table-actions button{height:36px}.ws-overlay{z-index:150;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#0d1e338c;justify-content:flex-end;display:flex;position:fixed;inset:0}.ws-overlay>button{background:0 0;border:0;width:100%;position:absolute;inset:0}.ws-guide{background:var(--ws-bg);width:min(620px,100%);height:100%;position:relative;overflow:auto;box-shadow:-18px 0 48px #081b3040}.ws-guide>header{color:#fff;background:linear-gradient(135deg,#1d4777,#2866a8);justify-content:space-between;align-items:flex-start;padding:24px 26px;display:flex}.ws-guide>header span{color:#cfe2f6;font-size:11px}.ws-guide>header h2{margin:5px 0 0;font-size:23px}.ws-guide>header button{color:#fff;background:#ffffff21;border:0;border-radius:9px;width:36px;height:36px;font-size:22px}.ws-guide .ws-six-steps{margin-bottom:8px;padding:18px 18px 0}.ws-guide .ws-six-steps>div{min-height:64px;padding:7px}.ws-guide .ws-six-steps span{font-size:9px}.ws-guide>section{border:1px solid var(--ws-border);background:#fff;border-radius:14px;margin:12px 18px;padding:17px}.ws-guide>section>span{color:#3471ac;font-size:10px;font-weight:800}.ws-guide>section h3{margin:6px 0 11px;font-size:14px}.ws-guide-copy{background:#eef5fd;border-radius:10px;align-items:center;gap:10px;padding:12px;display:flex}.ws-guide-copy p{color:#374f6b;flex:1;margin:0;font-size:12px;line-height:1.6}.ws-guide-copy button,.ws-next-reply button{background:var(--ws-blue);color:#fff;border:0;border-radius:8px;padding:8px 11px;font-size:10px;font-weight:800}.ws-branches{grid-template-columns:repeat(2,1fr);gap:8px;display:grid}.ws-branches button{border:1px solid var(--ws-border);color:#5d6e83;background:#fff;border-radius:9px;padding:10px;font-size:10px}.ws-branches button.active{color:#185993;background:#edf5fe;border-color:#77a6d7}.ws-next-reply p{color:#435a75;font-size:13px;line-height:1.8}.ws-next-action{justify-content:space-between;align-items:center;gap:16px;display:flex}.ws-next-action p{color:#718197;margin:6px 0 0;font-size:11px}.ws-next-action>button{background:var(--ws-blue);color:#fff;border:0;border-radius:9px;flex:0 0 150px;min-height:44px;font-size:11px;font-weight:800}.ws-next-action>button.done{background:#18845f}.ws-toast{z-index:200;color:#fff;background:#172b43;border-radius:10px;padding:12px 18px;font-size:12px;font-weight:700;animation:.18s ease-out ws-toast-in;position:fixed;bottom:32px;left:50%;transform:translate(-50%);box-shadow:0 10px 26px #091b2f38}@keyframes ws-toast-in{0%{opacity:0;transform:translate(-50%,8px)}to{opacity:1;transform:translate(-50%)}}@media (max-width:1100px){.ws-content{padding-left:28px;padding-right:28px}.ws-customer{flex-basis:340px}.ws-result-grid{grid-template-columns:230px minmax(0,1fr)}.ws-question-facts{grid-template-columns:repeat(2,1fr)}.ws-account-form{grid-template-columns:repeat(3,1fr)}.ws-account-form button{min-height:40px}.ws-role-grid{grid-template-columns:repeat(3,1fr)}.ws-customer-list,.ws-favorite-list,.ws-library-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width:760px){.ws-header{grid-template-columns:auto 1fr;height:64px;padding:0 12px}.ws-brand{gap:8px}.ws-brand i{border-radius:11px;width:37px;height:37px;font-size:15px}.ws-brand b{font-size:14px}.ws-mode{justify-self:end;padding:4px}.ws-mode button{height:34px;padding:0 10px;font-size:11px}.ws-user{display:none}.ws-shell{padding-top:64px;display:block}.ws-sidebar{z-index:90;width:100%;height:68px;padding:6px 6px calc(6px + env(safe-area-inset-bottom));border-top:1px solid var(--ws-border);border-right:0;position:fixed;inset:auto 0 0;overflow:hidden}.ws-sidebar>span{display:none}.ws-sidebar nav{grid-template-columns:repeat(5,1fr);gap:3px;display:grid}.ws-sidebar nav button{text-align:center;place-items:center;min-height:52px;padding:5px 3px;display:grid}.ws-sidebar nav button b{font-size:10px}.ws-sidebar nav button small{font-size:8px}.ws-admin-side{border:0;border-bottom:1px solid var(--ws-border);width:100%;height:auto;padding:8px;position:static;overflow-x:auto}.ws-admin-side nav{width:max-content;display:flex}.ws-admin-side nav button{width:auto;min-width:104px;min-height:42px}.ws-admin-side+.ws-content,.ws-content{width:100%;margin:0;padding:22px 14px 92px}.ws-admin-side+.ws-content{padding-bottom:34px}.ws-page-head{gap:16px;margin-bottom:18px;display:grid}.ws-page-head h1,.ws-simple-page>h1,.ws-admin-page h1{font-size:27px}.ws-page-head p{font-size:13px}.ws-customer{width:100%;padding:13px 15px}.ws-search-card{margin-bottom:23px;padding:16px}.ws-search-card form{grid-template-columns:1fr}.ws-search-card form>button{height:48px}.ws-search-card>div{flex-wrap:nowrap;padding-bottom:3px;overflow:auto}.ws-search-card>div>*{white-space:nowrap}.ws-results-head{align-items:flex-start}.ws-results-head label{display:none}.ws-six-steps{display:flex;overflow:auto}.ws-six-steps>div{flex:0 0 104px;min-height:68px}.ws-result-grid{grid-template-columns:1fr}.ws-candidates{display:flex;overflow:auto}.ws-candidates>button{flex:0 0 220px}.ws-answer>header{align-items:flex-start;padding:20px}.ws-answer>header h2{font-size:19px}.ws-question-facts{gap:8px;padding:0 20px 20px}.ws-question-facts>div{padding:12px}.ws-style-tabs{padding:15px 20px}.ws-answer-content{grid-template-columns:1fr;margin:18px 20px;padding:17px}.ws-answer-content>button{min-height:47px}.ws-enhancement{grid-template-columns:1fr;padding:0 20px 20px}.ws-customer-list,.ws-favorite-list,.ws-library-grid,.ws-role-grid{grid-template-columns:1fr}.ws-metrics{grid-template-columns:repeat(2,1fr)}.ws-admin-title{display:grid}.ws-range{max-width:calc(100vw - 28px);overflow:auto}.ws-account-form{grid-template-columns:1fr}.ws-table{overflow:auto}.ws-tr{min-width:760px}.ws-table .ws-empty{min-width:0}.ws-guide .ws-six-steps{display:flex}.ws-guide>header{padding:20px}.ws-guide>section{margin:10px 12px}.ws-branches{grid-template-columns:1fr 1fr}.ws-next-action{display:grid}.ws-next-action>button{width:100%;min-height:46px}.ws-login{display:block}.ws-login>section{padding:30px 0}.ws-login>aside{display:none}.ws-login h1{margin-top:42px;font-size:27px}.ws-toast{white-space:nowrap;max-width:calc(100vw - 28px);bottom:82px}}@media (max-width:400px){.ws-brand b{display:none}.ws-question-facts,.ws-metrics{grid-template-columns:1fr 1fr}.ws-branches{grid-template-columns:1fr}}.ws-guide .ws-associate{background:#fff9eb;border-color:#efcf91}.ws-associate p{color:#756548;margin:0 0 11px;font-size:11px;line-height:1.65}.ws-associate select{color:#31445c;background:#fff;border:1px solid #dfbd77;border-radius:9px;width:100%;height:42px;padding:0 11px}